Turn tough reviews into thoughtful replies without getting defensive or over-apologizing.
One unhappy customer, one public review, and suddenly you’re composing a reply you probably shouldn’t post. In this interactive, 60-minute workshop for small business owners and entrepreneurs in retail and service businesses, you’ll practice responding to complaints with tact, acknowledging concerns without accepting every accusation, and avoiding phrases that make matters worse. Leave with a simple response framework, a reply you can adapt, and optional AI prompts that help you find the words while keeping your own voice.
Event Details:
Date: November 5th, 2026
Time: 12:00pm- 1:30pm
Location: Launch SA